Rain internet poor service provider eating our money for something that hardly works

This has to be one of the worst service providers ever when it comes to WIFI imagine paying for something every month only for it to work for a few days and when it does work it’s buffering half the time. I have to constantly move it around in my home and sometimes have to move it outside just to get some kind of signal and then only for it to work for a few minutes the it looses the signal again. I cannot work from home and my daughter does distance learning and she is really battling and when you send an email to report the problem you get a reply telling you to restart your router in February I was double billed and we are now in April and I have not been refunded my money this is so disappointing that we have to be dealing with this type of service providers I left Telkom because of this now Rain is even worse not even getting value for my money for the R500 that I’m throwing away every month.