rain internet poor service provider

I am experiencing no service at all from Rain. They were quick to sign me on-board, immediate payment required last week Tuesday02/02/2021, the 5g package was delivered on Friday, 05/02/2021. since then I am struggling to get my sim card activated. One excuse to another and one get nowhere when you call. I am very disappointed and it seems to me actually a great company to work for as there are no management to report to when one acquire to speak to management. Cannot complain about service as their are none. One factor they live up to their reputation of poor service delivery.