MR
Maryna R
1 reviews | Active since Sept 2020
08 Jun 2022, 09:39
Rain Internet - Payment Query can't speak to accounts department??
Rain provides good service but once you have a query on account it is not possible to speak to the accounts department. Made payment on 25 of month and week later they deduct another payment. Logged a query on support page on website and received feedback. I asked them to phone me urgently but no further feedback received. Truly disappointed in the after sales experience/accounts department.
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Replies (2)0
Replies (2)
Rain's replyOfficial
08 Jun 2022, 09:42 Hi Maryna
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply08 Jun 2022, 09:42
Official
Hi Maryna
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
MR
Maryna R's updateReviewer Update
11 Jun 2022, 07:47I have made an INSTANT payment on your App on the 25th of May 2022 for May, I called support ant the confirmed that no payment was received. They asked that I provide them with proof, which I did. Still Rain gone ahead and deducted another payment via debit order on 6 June 2022. How is this possible!!!! Now I am going to pay another penalty with my bank because I paid Rain twice there are no funds for another commitment. So beside the fact that I paid double I have paid more than R200 in bank changes due to insufficient funds.
As requested previously, can I speak to someone in your accounts department to assist me and not the support team!!!
As requested previously, can I speak to someone in your accounts department to assist me and not the support team!!!
MR
Maryna R's update11 Jun 2022, 07:47
Reviewer Update
I have made an INSTANT payment on your App on the 25th of May 2022 for May, I called support ant the confirmed that no payment was received. They asked that I provide them with proof, which I did. Still Rain gone ahead and deducted another payment via debit order on 6 June 2022. How is this possible!!!! Now I am going to pay another penalty with my bank because I paid Rain twice there are no funds for another commitment. So beside the fact that I paid double I have paid more than R200 in bank changes due to insufficient funds.
As requested previously, can I speak to someone in your accounts department to assist me and not the support team!!!
As requested previously, can I speak to someone in your accounts department to assist me and not the support team!!!