AM
Azeem M
1 reviews | Active since Feb 2021
09 Feb 2021, 12:38
Rain internet no signal
I have had nit internet connection for 4 days, i have phoned and spoken to 11 different agents, i was advised to restart router, apn settings, move router, use a different device, etc... they also advised that the tower i am latched in to is fine, THERE IS NO SIGNAL "RED LIGHT ON ROUTER", I cannot work form home, or use this service that i am paying for, i was advised in numerous occasions that it will be escalated and that some one will get back to me but nothing, no customer service, this is pathetic, how am i supposed to carry on with my work, can someone please help
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
09 Feb 2021, 13:38Good afternoon Azeem
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply09 Feb 2021, 13:38
Official
Good afternoon Azeem
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
AM
Azeem M's updateReviewer Update
09 Feb 2021, 15:40Hi
Agent called me, apparently there are too many users connected to the same tower as me, that is y i cannot get a proper signal, the agent then advised me since i have tried everything and tgere is nothing left to do fron there side, i should rather terminate my services!!! Really???? Is this the customer service, instead of working a way around the problem, looking at other avenues, thus is what was said to me, so in lament terms the agent is saying, if you dont like our service, there's the door????, i never had a problem with rain, it was working perfect for the whole month prior, the past 4 days i have been struggling to get a signal, and they show me the door!!!!!
Agent called me, apparently there are too many users connected to the same tower as me, that is y i cannot get a proper signal, the agent then advised me since i have tried everything and tgere is nothing left to do fron there side, i should rather terminate my services!!! Really???? Is this the customer service, instead of working a way around the problem, looking at other avenues, thus is what was said to me, so in lament terms the agent is saying, if you dont like our service, there's the door????, i never had a problem with rain, it was working perfect for the whole month prior, the past 4 days i have been struggling to get a signal, and they show me the door!!!!!
AM
Azeem M's update09 Feb 2021, 15:40
Reviewer Update
Hi
Agent called me, apparently there are too many users connected to the same tower as me, that is y i cannot get a proper signal, the agent then advised me since i have tried everything and tgere is nothing left to do fron there side, i should rather terminate my services!!! Really???? Is this the customer service, instead of working a way around the problem, looking at other avenues, thus is what was said to me, so in lament terms the agent is saying, if you dont like our service, there's the door????, i never had a problem with rain, it was working perfect for the whole month prior, the past 4 days i have been struggling to get a signal, and they show me the door!!!!!
Agent called me, apparently there are too many users connected to the same tower as me, that is y i cannot get a proper signal, the agent then advised me since i have tried everything and tgere is nothing left to do fron there side, i should rather terminate my services!!! Really???? Is this the customer service, instead of working a way around the problem, looking at other avenues, thus is what was said to me, so in lament terms the agent is saying, if you dont like our service, there's the door????, i never had a problem with rain, it was working perfect for the whole month prior, the past 4 days i have been struggling to get a signal, and they show me the door!!!!!