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Ali C

1 reviews | Active since Oct 2016

09 Apr 2021, 09:33

Rain internet just not worth it.

I am appalled by the service that I am getting from RAIN with the way they falsely advertised themselves. I have paid for my service and almost a week later I do not have service and whenever I call the Call Centre I am advised my issue has been escalated to billing dept and they have no direct lines

I am sorry but this is a lot of hogwash and I am certainly one customer that you are losing and will let who ever needs to listen that you are not worth what you claim

0
Replies (3)
Rain
Rain's reply09 Apr 2021, 09:57
Official
Good morning, Ali.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing team for further assistance.

Thank you 

Kind Regards 
rain
AC
Ali C's update21 Apr 2021, 11:35
Reviewer Update
Morning, please note that this does not help as I still do not have a service and the issue has been escalated a dozen times.
What is it that one must do in order for someone to take action.
Every-time I am informed that this has been escalated, to whom has this been really escalated to?
Please can someone actually do some work for a change.
If you are unable to provide me with a service, please refund me as you have already costed me a lot on my business
AC
Ali C's update29 Apr 2021, 00:23
Reviewer Update
Please give me an email address to send proof of payment yet again from my statement.