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Pieter M
1 reviews | Active since Feb 2016
04 Sept 2020, 10:16
Rain Internet issues and no one can sort it out
1. Unable to speak or address my issues. no contact or email responses - #frustrating - #Annoyed - #Withoutconnection. 2. internet is on for an hour then off for 2 hours. unable to discuss with anyone - no contact or email responses. 3. I paid for a service that is not working?? isn't this steeling?
I need to speak to someone from Rain and I am attempting this via Hello Peter. How do you run a service provider without any human interaction? your online FAQ is not up to a standard to sort out our issues. Please remember we are not living in the Artificial intelligence age yet, therefore a computer cannot solve issues.
Financial Ombudsman will be the next step if rain doesn't ot call me within 48hours.
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Replies (1)0
Replies (1)Rain's replyOfficial
07 Sept 2020, 09:33Hi Pieter
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply07 Sept 2020, 09:33
Official
Hi Pieter
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
