Rain internet is *****ing my money

I have been logging issues to rain support and they dont respond for weeks on end and i am stuck without connectivity. i was promised credits for the time that the connection was not working but nothing is forthcoming and now when i want to cancel i am being forced to make payment for a service that i was not receiving. the support agents are useless and you cannot get through the accounts department and are forced to deal with the support agents. Rain has **** to their customers with regards to the 5G premium account that i have for R999 a month and are selling pie in the sky. i suggested an amicable parting of ways but i am being forced to pay to cancel for something i did not enjoy the benefits of!!! Rain has already lost the legal case in terms of the advertising on this and will see more legal action taken if they are forcing people to pay for their non-existent services.