CG
Carissa G

1 reviews | Active since Sept 2021

01 Sept 2021, 11:38

Rain internet is horrible and now *****ing money from me

I ordered Rain last month. You claimed my area was covered. IT WASN'T.

I complained and cancelled.

Now you just took MORE MONEY FROM MY ACCOUNT!

The phone lines NEVER WORK. How are you taking money from me for a FAILED SERVICE!?

I sent an email to support and apparently you no longer reply to emails. Great job.

I keep trying to phone. It rings once or twice and then goes dead. Seems you try to avoid customer service at all costs.

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Replies (1)
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Carissa G's update02 Sept 2021, 17:42
Reviewer Update
This is day 2 of waiting. I have even messaged Rain on Facebook. Their reply there was that they had allegedly tried to call me but couldn't get through. Even though I had been receiving calls all day with no issue, so it was just a blatant lie.

I still only get one or two rings when I phone Rain's number before the call ends.

They purposly make it difficult to get any kind of help.