Rain internet is horrible

I don't even want to give a 1 star so pathetic is Rain. What a disappointment Rain Internet/Wifi is. I pay my Wifi every single month and we NEVER have coverage, to phone in doesn't help to complain on Facebook doesn't help I am at the point of canceling my Wifi or taking further steps cause I feel ive been ******, taking my money faithfully every month and I don't get coverage?? Ive reset my router ive done all the steps provided by you guys and still NO COVERAGE????? What the????? I wouldn't recommend Rain to my worst enemy!!! Absolutely horrible!!!