Rain Internet is a dissapointment

We also have a bad experience with the cancelling of the internet product with Rain. I phoned to cancel the service, was told I need to log a query on the website and someone will call me. My wife logged the query received ticket nr and still no one has phoned to find out what is happening. After numerous calls and being placed on hold she was able to cancel the service telephonically and was told to log a call again which she did. And the agent confirmed that the service was cancelled and no amounts will be deducted from her account. In fact the accounts department will contact her to discuss the refund because we used the service less that a week. Guess what?

Still no phone call from anyone from Rain. Today they actually took a payment from her account and when she queried with Rain the agent told her that he can't access the account to see what is happening and he will send an email to the accounts to find out.

Trying to stop the "debit order" at her bank she was told it is not a debit order she needs to take it up with Rain.

Unfortunately Rain needs to send everyone emails except the client which they need to assist.

I'm very dissapointed in the service.