Rain internet has a drought

I wish there were zero stars to give or even minus.

This internet service is so poor I will Never recommend it to anyone.

I complained and this is the reply I received. The CAPS are my comments.

Hi De Wet,

Thanks for reaching out to us,

I had a look at your network status and you are currently connected onto a site that is 0.45km far away from the given address, NOT CORRECT. IT IS. 78KM the site typography profile to you address is quite poor THE SITE TOPOGRAPHY IS FLAT SO THIS ASSISTANT WAS LOST which can have an impact on your services,

Kindly reboot your device and implement the below for possibly improved speeds/signal,

Please log onto your dashboard on the rain website and click on “my sim” THERE IS NO MY SIM TO CLICK ON scroll down to the bottom of the page where you will be able to OPTIMIZE THIS DOES NOT OPTIMIZE ANYTHING IT MERELY TELLS YOU WHERE THE TOWERS ARE AND TO POINT THERE your signal you will be required to insert your address to optimize your signal and you will see which tower you are connected to.

Please try and point and position your device towards the direction of the tower in "Artistia St" THERE IS NOW ARTISTIA ST ANYWHERE NEAR ME EVEN GOOGLE MAPS CAN'T FIND IT while running speed tests, you will have to move the device around and run these speed tests to find the best position for your device to try and improve your connection. MY VODACOM PHONE HA E GOOD SPEED. MY TELKOM CONTRACT IS PRETTY USABLE. WHY IS RAIN LTE SO BAD? I hope this helps in resolving your issue,

Have a lovely evening