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Ba N

1 reviews | Active since Feb 2021

11 Feb 2021, 11:38

Rain internet : From Bliss to embarassing

I visited this site with one intension, to write a review, something I haven’t done in my life. Before I endeavour on this task, I took time to read some of the review published against Rain Internet provider. What I saw down the page, tab sections, are tabs running from 1 to 600 something of tonnes of review complaining about the embarrassing services from Rain. I remember before lockdown. Rain was bliss, I even renamed my sim to “Bliss”, fast forward 12 months later, rain is just unbearable to use. I once used to enjoy 30mb/s of downloading speed, now to push it to 1mbs is a miracle. My greatest nightmare when I knock off and go home is the continuous long fight I get to do with my connection when I get home. My son has gotten used to sitting besides the router in order to constantly switch it on and off in a bid to refresh the connection, hoping that we might catch a glimpse of 2 minutes uninterrupted network. This, on its one is tougher even if the services were free. Now imagine having to pay for it. What sort of evil is this? Since Rain have failed dismally on many occasions to pro-actively respond to reviews, I have some recommendation for my fellow slaves in this Rain colony. 1) Cheap is very expensive, if you picked rain because its cheap, so or later you might loose a lifetime opportunity because of unreliable connection. I don’t remember how many times I had to buy sperate data from other sources because I was failed by Rain. Do you research, find other providers and check their prices against what your paying now. You will be surprised. 2) Rain shall not rule forever. This is a good opportunity for competitors to identify this loop hole and exploit it. Rain promised us something it couldn’t deliver. Maybe it was viable when few users were using it, now that demand is increasing, rain is visibly showing us that it cant keep up. 3) Lastly, what you see is not what you get…. So its unlimited? Like really?? Maybe its time we redefine some of the words.

NB** The only reason why i put one star was because i couldn't find a negative rating.

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Replies (1)
Rain
Rain's reply11 Feb 2021, 12:00
Official
Good morning 

I trust you are well

Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa