Rain Internet does not work during loadshedding

All I hear is a lot of excuses and no plan of action. I also don't have any internet BETWEEN loadshedding cycles. During the past 3 weeks I have hardly had any connectivity AT ALL. Loadshedding is not a new phenomenon in South Africa - so why do you not have batteries and or generators at your towers?? How is any of this my problem - these are normal risks to any company in South Africa. I am a paying customer and I expect to get what I am paying for. Sort out your operational problems or refund my month of no internet and then you can come and collect your router.

RAINS PRIVATE MESSAGE: WHAT ARE YOU TRYING TO HIDE

Hi Patricia

We do apologize for the inconvenience caused.

Please note that our 5G network has a high energy/power demand and the performance thereof is heavily reliant on the availability of power. Therefore, when there’s load shedding our 5G network will be interrupted and go down. A measure is backup battery storage, in the form of lead-acid or lithium-ion batteries, which can be charged when power is available and discharged during load-shedding. Unfortunately, these batteries and generators, used at mobile towers, are a prime target for *******.

Why are you sending Private Replies Rain? What are you trying to hide??
You say your terms and conditions stipulate that the 5G network will be affected during load shedding - this is a bizarre excuse for a business operating in a country with load shedding!!!!
It is now 11.40 - load shedding in my area finished 1hour and 10 minutes ago. Please can you explain why I STILL have no internet??

I see you are still keeping your replies "private"- please explain why you do this?? Rain contends that there is "only" a problem with 5G reception during load shedding. This is NOT TRUE!! I have tried switching off my device for 10 minutes at a time as you suggested at various intervals between 10 30am and 4pm when there was no load shedding. IT STILL DOES NOT WORK!! There is no connection. Please get this sorted out!!!!

I am not a technician - and have no idea how to do what you are suggesting in your "Private Reply" above. Send a technician to my house to come and do all these setting changes. I have not had a problem over the past 6 months, so why all the setting changes??
Rain sent me an sms to say you are increasing my subscription fee by R30, and also increasing the speed. Ever since then I have had problems. This must be related.
I still have no internet Rain!!! What are you going to do to get this sorted out!! Day 5 with absolutely NO INTERNET at all - and don't keep blaming loadshedding because there is no internet in between loadshedding either. THIS COMPANY IS A DISGRACE!!!