Rain Internet disgusting customer care service

Why is it that no one bothered to call me as I've requested. You sending me a link for payment but clearly you're not listening as I've downgraded and this is what has been spoken about as the amount you request is incorrect now you are running bank costs up.

Kindly note that I've made pro-rata payment when I started so technically I've paid in advance not post payment. How is it possible that I have an outstanding amount if I've been paying in advance the whole time. You can spare yourself alot by calling me as requested. I know I've requested last month already for the downgrade no one called so this month I should pay R529. As you are aware the internet speed was slower. You have access to the account have a look and see my tickets logged, complaints about internet speed and see when I've started the payment I've made.

Exactly my point now why don't I see that as credit as I've made an initial payment and with that being said I've paid the next month which you gladly excepted but never loaded as credit. I don't hear you mention anything about the slow internet or days I've been without internet loosing clients that was not loaded as credit. How am I supposed to pay you if I keep loosing clients due to internet outages or super slow internet speed?

So how is it possible that I'm paying post payment if I paid in advanced for a service. I've asked you to tell me about the sporadic internet at times your only focused on one thing. I'm your client. Would you be happy if you're in my shoes I don't think so would you pay for a service and not get what you've paid for would you be happy if your service provider ignore your request to call or even worse ignore your concerns?

Then you still have your payments incorrect my very first start off with rain was on the 23rd of December 2020.
So I've paid an pro-rata then a monthly fee IN Advance so I've requested to downgrade now you're telling me about outstanding. Your calculations are incorrect, please tell me I'm wrong with these dates so I can show u statements. Basicly you're telling me I'm lying.

Nope I am not going to settle anything as you've not given me answers about the previous questions. So I rather request a higher authority to speak with me. You've just ran in circles with answers knowing your information is incorrect. You telling me my post paid started when? Look into my profile correctly before answering as your information and what I have infront of me is different, you've proven it already.

Kindly note to read what you wrote and revert back to me then I can email you the proof of incorrect information. You took this long to reply but still never answered about my other concerns. Why are you not escalating this matter to your manager or higher? So you're telling me to my face my info of December 2020 is incorrect and I've been post paid all this time? Wow nice you're only there to collect money but don't provide value for money.