uM
unathi M
1 reviews | Active since Feb 2013
16 Nov 2024, 14:40
RAIN INTERNET CONNECTION - CUSTOMER SERVICE APPALLING
I pay R990 monthly for my internet connection with RAIN. The network is so bad, it always trips, we constantly lose connection and we have to consistently reboot, but the problem persists. I have called RAIN several times complaining about this problem, I even threatened to cancel my subscription with them, every agent I have spoken to promises to call me back but never does. RAIN does NOT care about their customer experience, they obviously aren't interested in my R990 monthly. I could pay far less than this with a better service provider but here I am paying a fortune for terrible service from RAIN
I suggest other consumers NOT use RAIN, they're really terrible.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Nov 2024, 15:33Hi Unathi,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Nov 2024, 15:33
Official
Hi Unathi,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
uM
unathi M's updateReviewer Update
18 Nov 2024, 10:23Good morning
Unathi here. I received a call on Saturday from a rain agent who has promised that a technician will come out to my house and replace the router.
This morning the technician called and said he will be at my house this afternoon.
I appreciate this feedback. I await the technician as promised by RAIN. Will give update
Unathi here. I received a call on Saturday from a rain agent who has promised that a technician will come out to my house and replace the router.
This morning the technician called and said he will be at my house this afternoon.
I appreciate this feedback. I await the technician as promised by RAIN. Will give update
uM
unathi M's update18 Nov 2024, 10:23
Reviewer Update
Good morning
Unathi here. I received a call on Saturday from a rain agent who has promised that a technician will come out to my house and replace the router.
This morning the technician called and said he will be at my house this afternoon.
I appreciate this feedback. I await the technician as promised by RAIN. Will give update
Unathi here. I received a call on Saturday from a rain agent who has promised that a technician will come out to my house and replace the router.
This morning the technician called and said he will be at my house this afternoon.
I appreciate this feedback. I await the technician as promised by RAIN. Will give update
uM
unathi M's updateReviewer Update
20 Nov 2024, 19:32Good day
So well done to RAIN. A technician did show up at my house this past Monday the 18th November as promised. The technician replaced my router which the technician admitted that my old router was FAULTY. I got a new router and I am happy to advise that my connection has NOT been interrupted since the installation of the new router.
Thank you RAIN for sorting me out, it's SAD that one has to come to such platforms to complain in order to receive the deserved service, but thank you non the less
So well done to RAIN. A technician did show up at my house this past Monday the 18th November as promised. The technician replaced my router which the technician admitted that my old router was FAULTY. I got a new router and I am happy to advise that my connection has NOT been interrupted since the installation of the new router.
Thank you RAIN for sorting me out, it's SAD that one has to come to such platforms to complain in order to receive the deserved service, but thank you non the less
uM
unathi M's update20 Nov 2024, 19:32
Reviewer Update
Good day
So well done to RAIN. A technician did show up at my house this past Monday the 18th November as promised. The technician replaced my router which the technician admitted that my old router was FAULTY. I got a new router and I am happy to advise that my connection has NOT been interrupted since the installation of the new router.
Thank you RAIN for sorting me out, it's SAD that one has to come to such platforms to complain in order to receive the deserved service, but thank you non the less
So well done to RAIN. A technician did show up at my house this past Monday the 18th November as promised. The technician replaced my router which the technician admitted that my old router was FAULTY. I got a new router and I am happy to advise that my connection has NOT been interrupted since the installation of the new router.
Thank you RAIN for sorting me out, it's SAD that one has to come to such platforms to complain in order to receive the deserved service, but thank you non the less
uM
unathi M's updateReviewer Update
31 Aug 2025, 20:31Hello RAIN
Rain internet service provider is absolutely USELESS and that is putting it mildly. My internet service has been down since Friday the 29th August. I have logged countless tickets, I have shut down, rebooted and rebooted I don't know how many times but my connection is still not restored
I keep on being told that the matter has been escalated to senior engineers and that the engineers will call me. Do these engineers ever call me? It's a resounding NO NO NO !!!!!
I have 4 different ticket numbers which I have logged but still to date my wife is NOT CONNECTING.
Rain internet service provider is absolutely USELESS and that is putting it mildly. My internet service has been down since Friday the 29th August. I have logged countless tickets, I have shut down, rebooted and rebooted I don't know how many times but my connection is still not restored
I keep on being told that the matter has been escalated to senior engineers and that the engineers will call me. Do these engineers ever call me? It's a resounding NO NO NO !!!!!
I have 4 different ticket numbers which I have logged but still to date my wife is NOT CONNECTING.
uM
unathi M's update31 Aug 2025, 20:31
Reviewer Update
Hello RAIN
Rain internet service provider is absolutely USELESS and that is putting it mildly. My internet service has been down since Friday the 29th August. I have logged countless tickets, I have shut down, rebooted and rebooted I don't know how many times but my connection is still not restored
I keep on being told that the matter has been escalated to senior engineers and that the engineers will call me. Do these engineers ever call me? It's a resounding NO NO NO !!!!!
I have 4 different ticket numbers which I have logged but still to date my wife is NOT CONNECTING.
Rain internet service provider is absolutely USELESS and that is putting it mildly. My internet service has been down since Friday the 29th August. I have logged countless tickets, I have shut down, rebooted and rebooted I don't know how many times but my connection is still not restored
I keep on being told that the matter has been escalated to senior engineers and that the engineers will call me. Do these engineers ever call me? It's a resounding NO NO NO !!!!!
I have 4 different ticket numbers which I have logged but still to date my wife is NOT CONNECTING.