BT
Bongani T
1 reviews | Active since Aug 2023
21 Oct 2023, 16:14
Rain internet
What a horrible service we have with rain, problems not being solved having to call everyday explaining the problem is extremely tiring now we have had problems with this rain company since 26th june 2023 until now, we are being billed incorrectly, billed for service we never got. Last week Thursday we paid for the service to operate it is now off they say we must pay R900 and something. Why must we now pay this when we paid what was billed to us last week Thursday R500 and something within 7 days we are billed again yooo yoooo yoo nooooo. No ever returns calls no one ever knows anything
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
21 Oct 2023, 16:28Hi Bongani
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Oct 2023, 16:28
Official
Hi Bongani
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
BT
Bongani T's updateReviewer Update
21 Oct 2023, 19:49Firstly we have never used any internet in the house from rain , we only used the internet after paying last Thursday 12th Oct 2023, and today its the 7th day we have internet but we are cut of from the internet by RAIN, saying that what paid last week was the outstanding amount , how do we have an outstanding amount when we have never used the internet because we had not paid yet? There is no way that would give us internet access without paying before hand is that not true? so how do we owe Rain a service we never used? The lady that I spoke to last week explained that the billing amounts were fixed and that we will now only pay R559.00 every 20th day of the month, I requested that she change the date to 15th of every month so she said the date was changed and will send us the link to pay the R559.00 Immediately after receiving the link we paid. that was on the same day 12th Oct 2023. This has been very unpleasant experience. please listen to the phone communication we had with the lady that was assisting on the phone at 17:54 pm on the 12th Oct 2023. That will assist you in understand our problem.
BT
Bongani T's update21 Oct 2023, 19:49
Reviewer Update
Firstly we have never used any internet in the house from rain , we only used the internet after paying last Thursday 12th Oct 2023, and today its the 7th day we have internet but we are cut of from the internet by RAIN, saying that what paid last week was the outstanding amount , how do we have an outstanding amount when we have never used the internet because we had not paid yet? There is no way that would give us internet access without paying before hand is that not true? so how do we owe Rain a service we never used? The lady that I spoke to last week explained that the billing amounts were fixed and that we will now only pay R559.00 every 20th day of the month, I requested that she change the date to 15th of every month so she said the date was changed and will send us the link to pay the R559.00 Immediately after receiving the link we paid. that was on the same day 12th Oct 2023. This has been very unpleasant experience. please listen to the phone communication we had with the lady that was assisting on the phone at 17:54 pm on the 12th Oct 2023. That will assist you in understand our problem.
BT
Bongani T's updateReviewer Update
23 Oct 2023, 09:17 Firstly we have never used any internet in the house from rain , we only used the internet after paying last Thursday 12th Oct 2023, and today its the 7th day we have internet but we are cut of from the internet by RAIN, saying that what paid last week was the outstanding amount , how do we have an outstanding amount when we have never used the internet because we had not paid yet? There is no way that would give us internet access without paying before hand is that not true? so how do we owe Rain a service we never used? The lady that I spoke to last week explained that the billing amounts were fixed and that we will now only pay R559.00 every 20th day of the month, I requested that she change the date to 15th of every month so she said the date was changed and will send us the link to pay the R559.00 Immediately after receiving the link we paid. that was on the same day 12th Oct 2023. This has been very unpleasant experience. please listen to the phone communication we had with the lady that was assisting on the phone at 17:54 pm on the 12th Oct 2023. That will assist you in understand our problem.
BT
Bongani T's update23 Oct 2023, 09:17
Reviewer Update
Firstly we have never used any internet in the house from rain , we only used the internet after paying last Thursday 12th Oct 2023, and today its the 7th day we have internet but we are cut of from the internet by RAIN, saying that what paid last week was the outstanding amount , how do we have an outstanding amount when we have never used the internet because we had not paid yet? There is no way that would give us internet access without paying before hand is that not true? so how do we owe Rain a service we never used? The lady that I spoke to last week explained that the billing amounts were fixed and that we will now only pay R559.00 every 20th day of the month, I requested that she change the date to 15th of every month so she said the date was changed and will send us the link to pay the R559.00 Immediately after receiving the link we paid. that was on the same day 12th Oct 2023. This has been very unpleasant experience. please listen to the phone communication we had with the lady that was assisting on the phone at 17:54 pm on the 12th Oct 2023. That will assist you in understand our problem.
BT
Bongani T's updateReviewer Update
23 Oct 2023, 09:21my wifes number is ***
BT
Bongani T's update23 Oct 2023, 09:21
Reviewer Update
my wifes number is ***