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Trevor E

1 reviews | Active since Jan 2025

29 Jan 2025, 12:11

Rain Internet

I suspect I have been charged in arrears for an account cancelled which was payment in advance. to clarify Since 31/12/2024 I have been requesting to be sent invoices for my account with Rain Internet for the 2022 year to be sent to my email. NO RESPONSE. Reference numbers ***4 ***8 ***0 ***8 ***6 *********72 Tried with telephone call center, online call center, email support, doesn't help, they just tell you they're escalating my request. NOTHING HAPPENS !! I contacted a consumer journalist who asked me to email *** and *** and their consumer manager Tyla Baker. NO RESPONSE. It is impossible to get admin support from Rain Internet

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Replies (1)
Rain
Rain's reply29 Jan 2025, 12:24
Official
Hi Trevor E

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.