Rain Internet

I have been experiencing connectivity problems with Rain internet service since Saturday 29/10/2022. I have spent an hour on the phone with a consultant Wendy Dludla on Monday 31/10/2022 and all she could say was the tower was down and then kept me holding for an entire hour. I am at my wits end with this company as you are unable to speak a consultant, their service is beyond putrid. I have lodged numerous complaints on their Facebook page but to date I have not been contacted by a consultant and the issue of the tower is still unresolved. I am working from home and require internet connection in order to work from home. This problem has affected my work in a very bad way where I now have been verbally warned by my employer that there will be repercussions if my internet is not sorted out as soos as possible. Please would you be so kind to give me assistance regarding this matter ? I would truly appreciate it.