Rain Internet

Once again rain debited R1238.00 from me when they were supposed to debit R645. This after I canceled the subscription I was on to move to another since they do not have an option to upgrade you have to cancel and take another package which in my option is absurd such a big company they dont offer upgrades you have to take another package and cancel an existing on to migrate. I called their so called helpline 3x before I could get through to someone who could try to help, I couldn't hear a word of what she was saying God bless her soul, tried explaining but I still didn't understand what she was saying. I canceled in July which they debited in July then proceeded to cancel the subscription on the first of August when I had already gotten a new device from them. Now end of August to me it looks like they debited for the canceled subscription which was paid for on July and I never used for August but they still took money for that and took money for the new subscription which to me does not make sense why they are charging me for the month I never used the canceled subscription its really a pain this and I have been happily using rain for years but this really left a bitter taste in my mouth. The ref number they sent to me via email on the 25th when I check with their AI it is showing something completely different