Rain *****ing my money with no concern of complaints

I have been an existing client of Rain for the past 4 years. Ive had signal issues and sometimes struggled but 2 months ago I swapped over to Rain Loop. This meant a new device and new revised debit order which is R200 cheaper. I have now consistently been debited double the amount since I swapped over. Last month and again now I have asked for this to be refunded and revised but nothing has been done about this. It is not difficult once a report has been logged to process and refun amounts. I am highly frustrated and need this sorted out. I am literally now more than 2 months in advance in payments but I dont know if this is going ro continue. I am disgusted and frustrated at poor or lack of service and care.

Any other month to month services out there for suggestions. Im over Rain.

Thanks