Rain *****ing my money

Hello Peter

I have exhausted my options now and am very frustrated with Rain. My profile shows a sim that is active under my name that I don’t physically have and have never used. I cancelled it on the app and it still reflects. Last month I had to pay an amount so that I could cancel it, I paid the amount and cancelled it again on the app and it was still reflecting, I called their customer support and the lady confirmed that it is cancelled however 3 days later it was still reflecting, I called customer support again and the lady requested to call me back after had explained the situation, she called back after 10min and assured me that it has been cancelled. To my surprise there has been a debit in my account for May!!!! Rain tell me what is it that I AM PAYING FOR!!!!!!?