MG
MOHAMMED G

1 reviews | Active since Dec 2024

16 Dec 2024, 12:47

Rain *****ing money from clients

I have been using rain network for years now and recently decided that the payments are too much and that I couldn't afford it anymore. I understood that the way they work is pay first and then you are connected to the network. So for the past 5 months I've stopped using the network data. I've even disconnected the router power supply. But now they expect a payment of R2500 before I can even cancel and return the router. How is it that I'm being charged for data ,absolutely nothing used. So what exactly is that money for? This is consumer abuse. We cannot allow a network to continue *****ing and abusing their platform. I've even spoken to the call centre agent to have the router picked up, she told me that I first needed to pay the full amount due and if not, then rain will continue adding R600 a month until it's all paid up. I mean ***.

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Replies (3)
Rain
Rain's reply16 Dec 2024, 13:48
Official
Hi MOHAMMED G,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.
MG
MOHAMMED G's update16 Dec 2024, 14:41
Reviewer Update
That's is ***, I don't have an active service. It is disconnected. I can't even use any data because the router and sim cards are not active. So this means that you lie ***** and abuse the consumers. Absolutely *** service and I will also insure all my family members stop using this network. I'm taking this next to the local newspapers and even after that if you still ask me to pay, then we will go to court. I'm done empathizing with nonsense.
MG
MOHAMMED G's update16 Dec 2024, 15:26
Reviewer Update
I'm not paying a single cent to you assholes. Just come and pick up your router and sim cards and leave me in peace. It's not about the money here. I'm going to expose rain for the ***** that you are. Thanks for nothing.