MG
Megan G
1 reviews | Active since May 2013
25 Jan 2025, 14:36
Rain inefficient in billing
Changed credit card in November. Updated the new details in November. The account details reflect the new card details but rain has continued to attempt ! Get the simple things right
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
25 Jan 2025, 15:00Hi Megan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Jan 2025, 15:00
Official
Hi Megan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MG
Megan G's updateReviewer Update
03 Feb 2025, 12:17Hey Rain
Absolutely shocked that you respond without investigating this on your side. Firstly, I updated the new card details in December 2024. For some reason, you continued to attempt to collect the amount off the old card numerous times in December 2024, incurring charges on my credit card. I again checked in January when I got the returned debit message from you. Went online and checked the new card details were correct and app**** the save option. To my amazement you continued to attempt to collect numerous times in January. I went online and checked that you have my new card details but continue to collect from the expired one.
Thats the reason I took to this platform, as there is no way to contact you.
Your response is dated 25 January 2025. What astounds me is that on 1 February 2025, I got your sms from Rain, about a returned credit card transaction and I got the transaction charges again from my bank for this. According to you if my records were changed on 9 January 2025, then why have you attempted to continue trying to debit the expired credit card?
Please advise how Rain is going to be reimburse me for their extremely poor administration system?
Absolutely shocked that you respond without investigating this on your side. Firstly, I updated the new card details in December 2024. For some reason, you continued to attempt to collect the amount off the old card numerous times in December 2024, incurring charges on my credit card. I again checked in January when I got the returned debit message from you. Went online and checked the new card details were correct and app**** the save option. To my amazement you continued to attempt to collect numerous times in January. I went online and checked that you have my new card details but continue to collect from the expired one.
Thats the reason I took to this platform, as there is no way to contact you.
Your response is dated 25 January 2025. What astounds me is that on 1 February 2025, I got your sms from Rain, about a returned credit card transaction and I got the transaction charges again from my bank for this. According to you if my records were changed on 9 January 2025, then why have you attempted to continue trying to debit the expired credit card?
Please advise how Rain is going to be reimburse me for their extremely poor administration system?
MG
Megan G's update03 Feb 2025, 12:17
Reviewer Update
Hey Rain
Absolutely shocked that you respond without investigating this on your side. Firstly, I updated the new card details in December 2024. For some reason, you continued to attempt to collect the amount off the old card numerous times in December 2024, incurring charges on my credit card. I again checked in January when I got the returned debit message from you. Went online and checked the new card details were correct and app**** the save option. To my amazement you continued to attempt to collect numerous times in January. I went online and checked that you have my new card details but continue to collect from the expired one.
Thats the reason I took to this platform, as there is no way to contact you.
Your response is dated 25 January 2025. What astounds me is that on 1 February 2025, I got your sms from Rain, about a returned credit card transaction and I got the transaction charges again from my bank for this. According to you if my records were changed on 9 January 2025, then why have you attempted to continue trying to debit the expired credit card?
Please advise how Rain is going to be reimburse me for their extremely poor administration system?
Absolutely shocked that you respond without investigating this on your side. Firstly, I updated the new card details in December 2024. For some reason, you continued to attempt to collect the amount off the old card numerous times in December 2024, incurring charges on my credit card. I again checked in January when I got the returned debit message from you. Went online and checked the new card details were correct and app**** the save option. To my amazement you continued to attempt to collect numerous times in January. I went online and checked that you have my new card details but continue to collect from the expired one.
Thats the reason I took to this platform, as there is no way to contact you.
Your response is dated 25 January 2025. What astounds me is that on 1 February 2025, I got your sms from Rain, about a returned credit card transaction and I got the transaction charges again from my bank for this. According to you if my records were changed on 9 January 2025, then why have you attempted to continue trying to debit the expired credit card?
Please advise how Rain is going to be reimburse me for their extremely poor administration system?