Rain incorrect billing

I called Rain three times because my services are disconnected and the agents I spoke to gave me three different reasons.

Here is my proof of communication. Rain billing incorrect - ***

Nontuthumbo Mangena <***> 4 Jul 2023, 04:27 (3 days ago) to shaney.britoe.

Morning

Yesterday afternoon I contacted your support line to check what's happening with my connection after payment was made. I spoke to Nthabiseng and she said its a system glitch because we informed 3 minutes before I called that customers that pay on the 15th, and 25th were disconnected by mistake while disconnecting the customers who didn't pay on the 1st.

I must wait at least 5 minutes because they are busy correcting the error, I called the second time around 6 pm and I'm told that I owe November, how so. I spoke with an Indian guy, I stand to be corrected his name is Nithan. I told him that can't be true because that's not how rain works.

Then I called again after he hung up the phone, and spoke to Lelethu Makhada who gave me ticket number ***, she said I owe April and I also told her that's not true.

Please send me the detailed statement because this does not tye up with my statement. I need to reconcile this because the rain page only gives me invoices. I need the statement.

Regards Nontuthumbo Mangena Nontuthumbo Mangena <***> 4 Jul 2023, 15:47 (3 days ago) to shaney.britoe, thembeka.bheli

Good Shaney,

I hope that this email finds you well.

I am not happy with the service I get from rain, I'm disconnected because of the system glitch that changed my payment date from the 25th to the 1st. Please go through the email below to see what Rain has done to me.

Regards Nontuthumbo Mangena After typing soo much I didn't get any response. I called, all I want is a detailed statement to see if I owe which month because everyone is choosing the month they are confortable with.

I hope I will get the help I want from Rain because this is disturbing my studies too.