RAIN - INCONSISTENT AND UNRELIABLE

Rain has truly surprised me and i feel everyone should be aware of their bad service, ive been using them for the last 5 months without defaulting in anyway, and when its time for payment i normally get a notification to let me know to log onto thir website and pay. This last month of february though THEIR online payment sysytem was down and they notified me about this and because i normally make payment on the 1ST of every month i assumed that ill be billed twice for feb and the new month. To my surprise two days ago i was cut off from the network because i hadnt made payment and THEIR system is now up and running (ALMOST 20 DAYS LATER). I work from home and this has caused severe strain on my livelyhood and within my Company. The month is not even over yet I was cut off and they will expect a full payment for this month, but how does that work when I'm cut off mid-month FOR THEIR SYTEM glitches AND INCONSISTENCY. I then called the call centre and explained my situation, yet they said they can't help unless I make an immediate payment because they dont do "Payment arrangements" - and im thinking to myself, this is NOT AN ARRAGEMENT, THIS IS DUE TO THEIR OWN SYSTEM NOT WORKING ON TIME, this has nothing to do with me not being able to pay, but rather their inconsistency to deduct on an agreed date-. I told the consultant i have my banking details on hand ,and I know that their calls are recorded, I want to make paying arrangements so that they can deduct double in the new month, I told her it's not my fault their systems were down when I normally pay, and they feel whenever it's a good time FOR THEM, then they can debit or cut you off their network. This is extremely poor and pathetic service. I will not use their service going forward and they have lost a loyal customer, Telkom has fibre for R399 a month uncapped which seems like a good option at the moment. Also, I will not make the full payment for this month and i will take this further if need be. I look forward to a prompt response before this complaint also goes viral on every social media Platform.