CI
Clare I

1 reviews | Active since Oct 2014

12 Apr 2022, 13:52

Rain-Incompited or *******, or both?

I have just had the most awful experience, dealing with rain South Africa

I was erroneously billed, wiuthout my knowlege, wghich resulted in my service being suspended.. As a result of this, I lost out on substantial income that I would have gotten by using Zoom.

When I phoned the Rain customer services call centre to rectify the error, the agent that I dealt with, failed to grasp the problem at hand and rudely refused to put me through to his supervisor. Five calls later, no one has bothered to help rectify the problem.

If you are looking for a service provider and are considering Rain, I would only use them if I were a sucker for punishment and enjoyed it.

0
Replies (12)
Rain
Rain's reply12 Apr 2022, 13:54
Official
Hi Clare 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
CI
Clare I's update12 Apr 2022, 15:49
Reviewer Update
It hadn't shown in qny months on the app. In fact until this morning, I only owed R239 according to the system.

It has been a nightmare dealing with you.

Please expect legal action or complaints to a consumer journalist or via social media, as I have a case
CI
Clare I's update12 Apr 2022, 15:52
Reviewer Update
Also, you can't cut me off with no warning
CI
Clare I's update12 Apr 2022, 22:28
Reviewer Update
Please scrutinise the statement issued on the 31 March
Rain
Rain's reply13 Apr 2022, 09:31
Official
I will do that.
CI
Clare I's update13 Apr 2022, 13:41
Reviewer Update
I am still waiting for a response. This is unacceptable. I need this to be resolved ASAP
CI
Clare I's update13 Apr 2022, 16:08
Reviewer Update
Please call me again
CI
Clare I's update13 Apr 2022, 16:27
Reviewer Update
Sadly Rain still insists that they are correct with the billing, despite myshowing them the errir that they made. They had the gaul to offer that I could oay the amount 'owing'

Perhaps if they stopped advertising and treated their customers correctly, they wouldn't have so many complaints on Hello Peter.

Next step-legal action


CI
Clare I's update13 Apr 2022, 16:33
Reviewer Update
They act as though they are desperate for money and will so anyrhing, even *******ly to get it
CI
Clare I's update14 Apr 2022, 05:07
Reviewer Update
This was tge arrangement befor you had erroneously billed me
CI
Clare I's update14 Apr 2022, 09:20
Reviewer Update
Thanks so much. Just to be clear- I owe R239.50, am I right?
CI
Clare I's update19 Apr 2022, 15:49
Reviewer Update
Yes I know.

Thanks