Rain Incompetence and ******

I have a month to month agreement with Rain, which I couldn't use for 2 years and 2 months due to no network coverage in the areas I lived. I reported this to Rain numerous times and various employees confirmed this, however I cannot get them to cancel my agreement with them and s**** a bill of R12252.

I have been promised more than 12 times that their billing team will contact me to resolve the matter, TO NO AVAIL.

They refuse to cancel a deal although their product was not used in 2 years and 2 months due to no network coverage