Rain incompetence, 3 months in a row (what a wow)

Wow, another month and another mess up from rain, my 4G network has been offline since yesterday. Logged 2 tickets and only to be informed I don't have the 4G service its been removed, by who and why? June, July and August rain messes up, y'all are out doing yourselves.

They fixed the July ticket logged only to mess up again.

I want proof of who canceled this and who requested this because it's not me.

I logged 2 tickets for my offline 4G as it's been 2 days only to find out from the call centre my 4G was requested to be canceled on 1st Aug, 3rd month of the same mess up. I feel like I work for Rain with every month showing the incompetency.

Rain will reimburse me for this and all the time I've been offline.

They better not mess up my billing this month again as well.

Someone from retention needs to call me and explain what the heck happened? 3 months in a row