GK
Gloria K

1 reviews | Active since Dec 2023

06 Dec 2023, 11:37

RAIN IN CONTRAVENTION OF THE CPA BY REFUSING TO CANCEL A CONTRACT

Rain is forcing me stay on contract that I no longer need by refusing to cancel my subscription due to the amounts outstanding. I have been with rain since 2020 and it is common practice with Rain that when there are no payments for the subscriptions, the service is suspended until payment is made. However Rain want to bill me for 3 months subscriptions, why do I get billed for a service that is not rendered? I have been trying to cancel the contract but have been told that I am unable to do so because of these outstanding invoices. Therefore essentially Rain wants to force me to incur more debt and obviously without any services??? Rain is infringing on my rights to cancel their fixed-term contracts by applying these unsavory measures to coerce and pressure consumers.

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Replies (2)
Rain
Rain's reply06 Dec 2023, 11:53
Official
Hi Gloria van Kramberg, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
GK
Gloria K's update07 Dec 2023, 23:37
Reviewer Update
I know for a fact that when there are no payments, the services get suspended and I am not the user of the mentioned Sim card, therefore I was not aware that it was 'ibeing used'. Why were the services not suspended? I received sms's informing me that the services were suspended. I will not pay for the said amount because Rain falsely informed me, that the services were suspended.I want an explanation as to why was I sent messages that the service is suspended whilst it was not? Also give me a breakdown of when was the service suspended and when was the suspension lifted and why it was lifted if there was no payment made. I will take this matter up with ICASA , fyi

Lastly please cancel the subscriptions as I still don't have access to do so