Rain ******* debit orders and poor client management platform
Well here I am in the same situation. Debit order still running after the service was cancelled. *******ly after I confirmed via the customer support that the account must be closed in November Checking today I see the account is still active and has not been disconnected and I don't even have the sim anymore! I had no service in October, I was debited and the service disconnected by them the first week in November. Their accounting is shocking and I disputed and proved they cannot be charging me for no service. I had no service!! They have ignored my cancelation. It's time for customers to make a stand my attorney will handle this as I will get costs and damages. In November there was a huge outcry as they ran a couple of these debit order ****s to various other people I know. I'm sure there are more people having this same issue. The service has got worse over the last year, so it's not even comparable to other 4g service providers.
I was forced to login in Dec and do it via the app. Money taken again and has still not been reimbursed
I was forced to login in Dec and do it via the app. Money taken again and has still not been reimbursed
