Rain ******* and noncompliance procedures

I was called by rain after an online enquiry for coverage, I was assured that there is and received a sim on 14/03.after going through all the process and troubleshooting, within 24hrs I canceled the sim, received a call advising that R479 will be refunded within 7-10 working days as cancellation was done within 7 days. No usage and no network. I’ve been loving enquiries and get emails that it’s resolved however I have not received my money back, these are the biggest bunch of ********* who mislead customers and ***** their money. I want my money back. This is ******* and I will take this further