Rain Ignored My Cancellation Request & Still Debited My Account

Item: Rain
Rating: 1
Author: Zinhle N

I am extremely disappointed with Rain’s service. I requested that my account subscription be cancelled, and I was told it would be done. Despite this, Rain still went ahead and deducted money from my account.

This is unacceptable and feels like I’m being ignored as a customer. I followed the correct process and trusted that Rain would stop billing me, yet they still charged me after confirming the cancellation.

I want this matter resolved urgently. I need the money refunded immediately, and I want confirmation that my account is truly cancelled so that no further deductions take place.

Rain, please assist as soon as possible.

Helpful (0)

Replies (4)

Rain's replyOfficial

01 Dec 2025, 11:50

Hi Zinhle

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Rain's reply01 Dec 2025, 11:50

Official

Hi Zinhle

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Zinhle N's updateReviewer Update

01 Dec 2025, 18:21

It was last month on the 24th

Zinhle N's update01 Dec 2025, 18:21

Reviewer Update

It was last month on the 24th

Zinhle N's updateReviewer Update

01 Dec 2025, 19:16

Am i going to get the refund?since i wont be using the wifi? Its also no longer working

Zinhle N's update01 Dec 2025, 19:16

Reviewer Update

Am i going to get the refund?since i wont be using the wifi? Its also no longer working

Zinhle N's updateReviewer Update

08 Dec 2025, 09:21

Been waiting for refund for 7 full days, nothing

Zinhle N's update08 Dec 2025, 09:21

Reviewer Update

Been waiting for refund for 7 full days, nothing