NM
Nazeem M

1 reviews | Active since Feb 2013

05 Oct 2020, 12:15

RAIN: IF YOUR COMPANY IS GOING DOWN THE TUBES, IT DOES NOT MEAN YOU SHOULD ******* YOUR CUSTOMERS TO STAY AFLOAT.

DO NOT ALLOW RAIN TO AUTOMATICALLY DRAW MONEY FROM YOUR ACCOUNT. IT IS ONE OF THOSE COMPANIES THAT BLEED YOU DRY WHEN YOU TRY TO CANCEL THE (SUPPOSED) MONTH-TO-MONTH CONTRACT.

I cancelled my SIM on the website 3 weeks ago. it did not work. I wrote to them asking why it was still (partially) working, and how they would collect their 5G device (which didn't work with my laptop; they couldn't fix that issue). They told me they would cancel it manually. Then they changed their mind after a few days (conveniently, at the end of the month), and said that they don't cancel SIMS manually. (This is a lie, because I saw that one of the complaints on this website was because they cancellled someone's SIM.) The only response to my original query was that I should cancel it on their website. Which was exactly what i told them I could not do! Anyway, I did so (again), with the same result. I mailed them again. And I got the same response as before. In the meantime they had billed my account and deducted the money for the next month, of course.

THIS IS AS BAD AS TELKOM.

I noticed that one of the complaints referred to them as ********** and *******. I am beginning to see the point that person was making.

IF YOUR COMPANY IS GOING DOWN THE TUBES, IT DOES NOT MEAN YOU SHOULD ******* YOUR CUSTOMERS TO STAY AFLOAT.

0
Replies (3)
Rain
Rain's reply05 Oct 2020, 13:01
Official
Hi'Nazeem

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

NM
Nazeem M's update05 Oct 2020, 17:25
Reviewer Update
Rain contacted me today via email, apologising for their undercommunnication . They promised to reimburse me for the difference between the month end and he cancellation date.
NM
Nazeem M's update14 Nov 2020, 09:41
Reviewer Update
This saga continues. instead of reimbursing me as promised, RAIN has charged me again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! a strange amount, with no explanation why. They have also not collected their device as promised, which is taking up space in my flat. I want it out. IT IS NOW 3 MONTHS AFTER I CANCELLED THEIR (NON)-SERVICE. I am certain THEY ARE TRANSACTING *******LY. But THEY REFUSE to give me the number of their ombudsman, every time I ask. They mostly respond via prepopulated automated responses. Sometimes there is (apparently) a real person responding, but the response is always " We’ve actioned a high number of inquiries over the past few days. I just wanted to check if your inquiry has now been resolved to your satisfaction. If this isn’t the case, please reply to this email & we will get one of our agents on this as soon as possible. " EVERY SINGLE TIME.