Rain horrific service

I have ordered a 5G router on the 31st of October. CCD Couriers tried to deliver the Router on the 3rd of November, however I made a mistake by not submitting my complete full names as per my ID book. I have corrected my details with Rain on the 3rd of November. Since then I have been wasting plenty of my Airtime with calls up and down with Rain and CCD Couriers. The only thing that must happen is for Rain to give CCD Couriers an updated profile with my full names in order for CCD Couriers to deliver. How hard can this be?? I'm in urgent need of this router as I need to work from home and I have expressed the urgency to Rain, however I'm being told every time that the matter has been escalated to Logistics. On the 11th of November the support consultant told me it has been escalated and I must just wait it out. I have been waiting since the 3rd of November. Today is the 14th of November and still no delivery!! How long must I still wait?? This is pathetic service!!