TP
Thandeka P
1 reviews | Active since Jul 2019
08 Dec 2022, 12:24
Rain horrible service
I had gotten a rain sim card at a store, had to rica of which I sent all the required documents and they debited my account immediately for the activation. But still, the sim card was still in queue to be rica'd for an entire week, called them they always claimed that my sim card will be activated but still nothing happened. They are quick to take money from clients, but lack to provide proper service for them. I have now canceled the so-called Rica Sim card and I am still waiting for my money to be paid back.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
08 Dec 2022, 12:40Hi Thandeka .
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply08 Dec 2022, 12:40
Official
Hi Thandeka .
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
08 Dec 2022, 12:43Please note that when i check your profile, you haven't done the online rica process,
Should i cancel the order and request a refund?
Should i cancel the order and request a refund?
Rain's reply08 Dec 2022, 12:43
Official
Please note that when i check your profile, you haven't done the online rica process,
Should i cancel the order and request a refund?
Should i cancel the order and request a refund?
TP
Thandeka P's updateReviewer Update
08 Dec 2022, 13:35I sent an email with my id and proof of residents. but still nothing was done. I called to see if there was anything that I was missing but I was informed that they received my documents, and will activate my sim, but again nothing. Just cancel the whole activation and pay me back the money rain debited from my account for this new sim.
TP
Thandeka P's update08 Dec 2022, 13:35
Reviewer Update
I sent an email with my id and proof of residents. but still nothing was done. I called to see if there was anything that I was missing but I was informed that they received my documents, and will activate my sim, but again nothing. Just cancel the whole activation and pay me back the money rain debited from my account for this new sim.
TP
Thandeka P's updateReviewer Update
08 Dec 2022, 14:04I have no outstanding monies for Rain; the money was debited on my account on the 25th of November. after that the previous sim card was canceled. Hence I got a new sim card for my router. It seems that rain wants to **** me out of paying for not having any services in the month of December.
First you cacnt rica and activate my sim card, yet you charged me for it. Now you want me to pay for services that were never rendered. Note that no such payment will as that is not what i signed for.
First you cacnt rica and activate my sim card, yet you charged me for it. Now you want me to pay for services that were never rendered. Note that no such payment will as that is not what i signed for.
TP
Thandeka P's update08 Dec 2022, 14:04
Reviewer Update
I have no outstanding monies for Rain; the money was debited on my account on the 25th of November. after that the previous sim card was canceled. Hence I got a new sim card for my router. It seems that rain wants to **** me out of paying for not having any services in the month of December.
First you cacnt rica and activate my sim card, yet you charged me for it. Now you want me to pay for services that were never rendered. Note that no such payment will as that is not what i signed for.
First you cacnt rica and activate my sim card, yet you charged me for it. Now you want me to pay for services that were never rendered. Note that no such payment will as that is not what i signed for.
TP
Thandeka P's updateReviewer Update
12 Dec 2022, 10:45When will cancellation of the qued Simcard take place and when will I get my money back. I am tired of arguing with Rain support and not being helpful at all.
TP
Thandeka P's update12 Dec 2022, 10:45
Reviewer Update
When will cancellation of the qued Simcard take place and when will I get my money back. I am tired of arguing with Rain support and not being helpful at all.