Rain Horrible network

Few days ago rain billed me an extra amount, I haven’t even recovered the money as they called to say they’ll refund me within 7 working days . Wooow this morning they’ve just throw a cold water on my face by disconnecting my internet saying I should pay because they’ve changed my payment dates from the 25th to the 1st. Not Sange the consultant blaming me for everything . You should have done this you should have done that . What is she hired for ? Blaming customers or assisting them ? Then I asked her to transfer me to speak to her manager then she said her manager is busy . The. I asked the email address of the manager she said it’s not possible. What is possible with Rain? Then I must also ask how am I going to get through to the manager then she said the manager will call her once she’s done and she can give me the call . What are they running a ****a shop with only one manger and no supervisor. Then she continue saying I should pay an outstanding amount as she will not be able to reconnect me because my account is in arrears. Meanwhile they are the one who are supposed to be paying me back my money. I’m defeated at this point . Because even they guy who contacted me after I wrote to Hellopeter saying I will get back my money he failed to put it in writing as I requested. What a horrible service that time I’m working from home and they have decided to disconnect me . Personally I think they’re consultants needs a proper training.