NS
Ngwako S
1 reviews | Active since Apr 2024
03 Apr 2024, 18:08
Rain horrible customer service and no connectivity
I have been calling rain since the 19th with my issue never being resolved regarding connectivity further more I now have to suffer due to a billing issue I have had since the 25th March I have called and wasted airtime holding, I have requested call backs no one ever calls, I have lodged a complaint and asked to speak to a manager I was told I will be contacted within 15minutes it's way more than 24 hours later with absolutely no connectivity but the agent states my router is active, when you want to be compensate for their inconsistency and horrible service they tell you that you have had connectivity and this to me means I am imagining this horrible service
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Apr 2024, 18:37Hi Ngwako Sehlapelo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Apr 2024, 18:37
Official
Hi Ngwako Sehlapelo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NS
Ngwako S's updateReviewer Update
03 Apr 2024, 20:34I have requested a callback from a manager as your team leader would rather talk then listen and this is my second request to this matter as I asked her to check my payments from the onset in-line with my invoices as it is very impossible to run services on arrears as there as she explained that would be a huge loss to a company I joined rained and made a payment on 7/07/2021 which the consultant at that time explained how much I would have to pay as the router was on special and the upfront amount required as I would also be paying fro August services which I have proof of thereafter your normal debits as a month to month, there is no such as my services are run in areas
NS
Ngwako S's update03 Apr 2024, 20:34
Reviewer Update
I have requested a callback from a manager as your team leader would rather talk then listen and this is my second request to this matter as I asked her to check my payments from the onset in-line with my invoices as it is very impossible to run services on arrears as there as she explained that would be a huge loss to a company I joined rained and made a payment on 7/07/2021 which the consultant at that time explained how much I would have to pay as the router was on special and the upfront amount required as I would also be paying fro August services which I have proof of thereafter your normal debits as a month to month, there is no such as my services are run in areas
NS
Ngwako S's updateReviewer Update
04 Apr 2024, 09:44I would like to commend Paballo Sehume who was absolutely amazing in assisting me, she really is an asset to the company because I was ready to leave and find another service provider due to the lack of customer service and empathy from Yoline Wax who is apparently a team leader but lacks the ability to lead with that kind of service, May Paballo one day occupy that position, excellent service and prompt resolution
NS
Ngwako S's update04 Apr 2024, 09:44
Reviewer Update
I would like to commend Paballo Sehume who was absolutely amazing in assisting me, she really is an asset to the company because I was ready to leave and find another service provider due to the lack of customer service and empathy from Yoline Wax who is apparently a team leader but lacks the ability to lead with that kind of service, May Paballo one day occupy that position, excellent service and prompt resolution