Rain Home Wifi A Big ****

It's been a year now that I have been complaining to Rain about their wifi connection. The connection is basically non existent. South Africans are being ****med with having to pay for wifi on a monthly basis and yet have no or extremely poor connection. Calling Rain and complaining is completely useless because you will be told to move the router around, restart it, switch it on and off, they are connecting you to another tower. Yet the same problem persists and never gets resolved. They have no concern at all about how many times you log a ticket on the app, instead they created a automatic response stating you still have an open ticket that will be resolved in 24hrs. You will get the same message even if you log a ticket a week later. It's a **** if a service, you will and can never watch a program short at 30min without losing connection multiple times. It doesn't matter whether you change devises, switch the rouser on and off, move the router around, call them a million times where they just pretend to help you and continue with their daily routine of ****ming people. I won't even comment about the connection when it's raining, cold or windy weather, it's as if their wifi connection has gone for cover from the set weather conditions