Rain high promises low follow through.

My rain router failed in October 2025. Took them 4 weeks with a lot of phone calls and false promises of credit to account for no service and that the problem will be escalated. I cancelled the service using Rain app. Got sms acknowledging service is cancelled. December 2025 payment was deducted from account. Phoned customer service numerous times with same result promise to investigate and call back. January 2026 payment deducted again. Repeat phone calls. Repeat promises. February 2026 Rain attempted another payment deduction but transaction failed due to low balance in bank account. This was repeated 4 days in a row. Rain account department contacted me was told by operator this is the first time im talking to them. Told them they don't now what they are doing.. Operator put the phone down. Contacted rain on app . The normal response from rain they will escalate the problem to relevant department and contact me. Payment deduction attempt 5 day in a row. Sms from rain they tried to contact me . My phone shows no missed calls. rain is big on promises, non existanance of doing anything. Everyone Stay Away from this unreliable service business. away from