Rain hates their customers

Joined Rain on the last quarter of 2024. Router was delivered in record time after paying my 1st subscription fee. Problems started shortly after that, I was forever complaining because their network was consistently weak to zero. However, I was impressed by their efforts to resolve the service challenges.

To date, I have complained more than a 100 times about their service in a space of 7 months. However, I continued to make payments regardless of their unreliable internet.

On 25 May 2025, I was supposed to pay for June internet facility but could not pay because I had no funds. What transpired was the following:

1. On 26 May, after being convinced that I will have no funds in my account until the third week of June, I immediately went to Rain GO app, to try and make an arrangement so that I can pay a double on 25 June 2025. The system did not allow me to make such arrangement or any arrangement without paying a minimum of R50. 2. I escalated my request to Rain customer care on Facebook, LinkedIn, E-mail, HelloPeter, etc. My request was for rain to make a provision for me to be able to make double payment on June 25. To this request, they told me it's impossible to accommodate my request. 3. Having rejected my request after I specifically told them that I don't have money on my bank account and reminding them of my condition on a daily basis, they kept on trying to debit my account daily. I then asked them to stop trying to debit my account on a daily basis as every failed transaction attracted a R8 penalty fee, to this request they responded "we will continue debiting until you settle your account". They were debiting my virtual account and to prevent further charges I was finally forced to cancel my virtual card on 02 June. This was a very painful moment. Here was a service provider that I gave too many opportunities to try and improve their network capability for months, the same service provider was now terrorizing me, bullying me, disrespecting me, treating me like a 3rd class customer. 3. In light of the above, after cancelling my bank card to avoid continued abuse by Rain, I decided to cancel my contract/account with Rain. I went to my Rain Go app and the app would not allow me to cancel because my account is in arrears. I then escalated to Rain via Email, LinkedIn and Facebook. I have a right to cancel. I have not received any internet whatsoever since 26 May 2025.

Conclusion - Rain doesn't care about service delivery, they have no empathy and they treat their customers like *******. For this, I expect the following from them - * The immediate cancellation of my account * Reimbur*****t of all money paid to them from first subscription fee.