Rain has trash service

I am beyond disgusted with the service of rain. If I got into exact details I would be writing an essay of how shocking their customer service and overall service is. I had been experiences issued with my Internet being down for 5 days. I was on the R699 unlimited package with rain... The first time I internet went down was in June, an agent was sent to my place to fix the issue.. Apparently my sim card had issued and he replaced it... When he replaced my sim card he upgraded me without my consent to the R999 package... July comes and I got a bill of R969 I was puzzled as I've never paid this much for internet so I called rain and was told I upgraded but I clearly didn't as there's a reason I chose the R699 package initially. I was told to pay the amount of R969 then I can downgrade to my initial package. I did so... On the 2 of July my internet stopped working due to the tower being down... I logged multiple complaints with rain and my issue wasn't resolved or even looked at after paying R969. I had to constantly call rain and waste data as I work with internet and so does my brother... Because rain didn't even bother resolving my issue I decided to cancel with this... This morning I woke up and rain took R667. 77 from my account... Even after I cancelled with them I'm at a loss for words... Rain is trash, their service is trash and I'm fighting to get my refund even after having almost a full month with no internet. Do not sign up with rain Their cheap promotions are just to lure you in and deliver ****ty service...