Rain has to be honestly the worst ISP in the country by a mile. Not even Telkom is this ***********

I requested a downgrade from the 100MB package to the 30MB package. This ne cost would be R559. As per usual there is a month required to effect a downgrade. That is all fine, they do the downgrade and I pay the new fee for one month. The following month I am automatically back on the 100MB package and they waste no time in billing R900+. I am like fine let me log a ticket could be a simple error. I log the ticket they tell me they do not see my previous downgrade EVEN THOUGH THEY BILLED ME ON THAT DOWNGRADED PRICE. Okay whatever, I agree to stay on the 100MB while they investigate and dowgrade my service back to 30MB.

Guess what, these idiots downgraded me to 30MB but my bill is still the proce of the 100MB pacakge.

I am now opening a case with the ombudsman because this is ridiculous. to top it off, you cal the call cetre and you are routed to ****ing New Dehli

Oh and then they send you so many ticket IDs you have no idea what is what