Rain has the worst customer service in the country! Save your money because you'll never see it again.

I'm literally begging everyone to stay extremely far away from Rain! I received a router and sim card on the 16th of January. Never made use of the service because the sim didn't work. I received a replacement sim card that didn't work either thus I decided to cancel everything, request a refund and return their useless device and sims. They picked up their device on the 26th of January and my sim card was cancelled on the 31st after I called to follow up. I was told my refund would take 7 days. I called on the 11th of Feb and I was told that my issue would be escalated and that I would be called back within an hour or two. No one called me back and I obviously received nothing. I called back on the 15th of Feb only to be told that my CANCELLED account was credited because I apparently requested that my cancelled account that I don't even have a sim card or router for to be credited. I'm being told this whilst recordings of 5 phone calls where I clearly ask for a refund exist! I'm now being told I have to wait a further 5 days to receive my money all whilst being yelled at by the rude call center agent who eventually just stopped responding to me because she was done explaining herself, despite still being connected on the line. So yeah just stay clear of these *********!