LK
Lazola K

1 reviews | Active since Jun 2020

08 Jul 2020, 10:24

Rain has the worst customer service ever.

Worst experience ever for a first time client. Ive been trying to contact rain to get them to connect and activate a sim card i paid for and service i paid for and they have been blatantly ignoring me,ive sent e mail and queries and nothing its day three now and im still not connected losing on work and money. I was reffered by a friend to this ***** of a network if this is how you operate you are no different from **********. On social media you only respond on public posts and not inbox just to cover up as if you are doing a great job. its day three now and ive lost work for two days while waiting for you to activate a sim card and service ive already paid for .Im thinking of even cancelling this nonsense network and stick to vodacom.

0
Replies (2)
Rain
Rain's reply08 Jul 2020, 10:41
Official
Hi Lazola

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima






LK
Lazola K's update08 Jul 2020, 11:45
Reviewer Update
Good Day Fattima that was the response ive been getting for the past three days , the sim card was delivered and ricad by ram people on monday and still today Im waiting for your consultants to contact me and activate it ...so turnaround period on customer service at Rain is a whole week ? i can imagine how long it takes to respond to emergencies. I cannot be associated with such bad services. I left my query reference number on this review.Please see to it that your customer service people contact me before end of business today. Im losing out on money each and everyday i wait for your consultants to contact me.