Rain has the worst customer service

I’ve been without internet for over 24 hours now, and my experience with RAINMobile has been deeply frustrating and disappointing. I reported the issue within the first few hours of it happening. Every time I called, I was given vague or shifting timelines—first 10 minutes, then 20 minutes, then an hour—but nothing was resolved. At one point, I even received emails stating the issue had been fixed, when clearly it wasn’t. Eventually, they admitted that my line had been disconnected by their billing department—even though I haven’t missed a payment in four years. Now they’re struggling to reconnect me to the network. To make things worse, every department keeps shifting responsibility. When I call billing, they refer me to network support. When I call network support, they tell me it’s a billing issue. Then billing says they’re not the real billing department and that the actual billing team needs to call me back within 24 to 48 hours. Meanwhile, I’m still offline, and no one has called me back. A representative even told me my connection would be restored within 30 minutes and that she would call back to confirm everything was working. That never happened. I rely on my internet for work, and this outage has caused serious disruption. The lack of accountability, broken promises, and poor communication make it extremely difficult to trust anything I’m being told. If your system says everything is resolved, but I’m still disconnected, then what exactly is being resolved—and when will it actually be fixed?

PS sometimes their system says "Goodbye" and drops the call will I'm busy with customer service.