RAIN has the most useless customer service in the country

I signed up for a Rain 5G 30MBPS router on 6 December, but the best signal I was able to get was less than 50% and the best download speed was 12MBPS. I contacted Rain on 30 December to cancel my contract and received a support Reference no. Since 31 December I have been debited just about everyday for R524 for my contract fees of course ensuring that the specific bank account had no funds). I spoke to them again on 7th January and received another reference number with promises that the contract had been cancelled and the router would be collected. Since then NOTHING has happened and I still get debited on a regular basis. On Friday 24 January I got really gatvol and phoned the call centre again and spoke to a very friendly lady who ensured me a senior person from customer care would contact me, which of course hasnt happened. And everyday I get debited again for R524. This morning I tried to contact their customer care number only to get a message "Your account is in arrears please settle your account" I then went onto the Rain website and got another emailed reference number from the AI bot. Which I am sure based on a months experience with the worst customer service I have EVER experienced in my life. AND then they have the guts to be sponsors of the Betway SA20. Most useless company. Lets see if this review works or else I am going the legal route. RAIN isnt even worth 1 star.