Rain has terrible service

This business has no regard for its customers. They were not able to debit my account in December because it was early debit. I then paid my account manually. I’ve had no coverage for several days and I’ve had to spend money on data. When I log onto onto their app, it says my account is in arrears. I communicated with them via twitter and sent them proof of debit for the month that they said I was owing. After sending the proof, they didn’t give me an update on the matter. It’s been days and I can’t get through to their call center. I sent a couple of tweets agains and they responded 48 hours later (they had been responding to other ppl on the timeline). I relayed the issues to them again and it has now been 3 days and they’ve still not given me an update regarding the issue of my billing. I really wish we were better protect from such things as consumers. We pay and then we don’t get what we pay for. It’s so frustrating and dehumanizing!