SB
Shawn B

1 reviews | Active since Oct 2023

18 Oct 2023, 09:22

Rain has poor service and are an ************* supplier.

Please be careful when you get rain the cancelation is easy, but the collection of the modem takes more than a year to collect. Now they have handed me over to Nudebt for the collection of the modem. Something seriously wrong with these people working for Rain. When you eventually get hold of them over the phone, they can only tell you it is another department that handle that. They still need to refund me 3 months of subscription where their towers were faulty. I would not recommend this service from Rain to anyone. Rather get Vodacom much beter signal and reception. Rain is not reliable at all.

0
Replies (3)
Rain
Rain's reply18 Oct 2023, 10:11
Official
Hi Shawn B.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 

SB
Shawn B's update18 Oct 2023, 11:11
Reviewer Update
All good but I would like to see what corrective action will be put in place to resolve this from happening again. Your answers are not acceptable. All it is, is lame excuses to keep your name good.
SB
Shawn B's update20 Oct 2023, 07:30
Reviewer Update
This is now 2 days later and still nobody from Rain has contacted me.