RAIN HAS NO SERVICE FOR CUSTOMER QUERIES.

I am frustrated. How is it possible for a company to operate with no call center or email. My simcard is damaged and I need a simswap however I can't make contact with them, I'm just told to submit a message on their site and wait. How will I wait if I'm needing this for work? So my work should wait also? The service is dead they leave you in the dark to figure things out yourself. The only thing they care about is new orders however they do not care about queries. I'm going back to telkom and I'm not recommending this to anyone. I'm also telling my family and friends not to purchase this product. I've never seen such bad service.... a service provider which side lines queries and only deals with new orders. It's ridiculous.