Rain has no rain. It's a desert

On 4 July 2023 my internet services were cut off due to non-payment. My debit order failed to go through. I then promptly made an instant payment to Rain. I phoned in to the call centre and I was told that services will be restored. This is week 4 and I still don't have internet.

I phoned into the Rain call centre numerous times daily. We did some troubleshooting in week 1 and week 2 with no success. I was advised that my issue has been escalated and that the network team will visit my residence to fix the problem. No network team came.

In week 3 I didn't phone and Rain did not bother to follow up. I phoned them on the Friday of the 3rd week and again I was promised a speedy response and that the network team will fix the issue.

I also contacted Rain on Facebook and got more promises. Nothing happened. I still do not have any internet.

This is week 4 and it is a Wednesday. I still do not have internet. Rain has not even bothered to reach put to me. I phoned Rain today to request for a refund of the Month's premium since I have not used. I'm not even looking forward to any response from Rain.